Frequently Asked Questions
All Sales are final unless the item is damaged.
What if my product(s) is damaged when I receive it?
All Sales are final unless the item is damaged. If your order has damages or shortages, please call Customer Service (866-382-0737) within 30 days of receiving order. Please have the invoice number ready.
When will I receive my product(s)?
If there are no problems with your order, it will typically ship within 2 - 3 business days. However, there are certain times of the year that the shipping time will be delayed based on product demand and/or holiday. Feel free to contact Customer Service to inquire further.
After you have placed an order with us, you should have been emailed a receipt, if not please email Customer Service. You should also receive a copy of your receipt when your order arrives.
How do I get Free Shipping?
Any orders over $25 are eligible for our Free Shipping offer. Happy Ordering!
Do you sell at any Retail Shows?
We participate in several retail shows every year, as The Karat Patch! Click here to see which shows we'll be at this year! We also do wholesale shows at Americasmart Atlanta!
Are your products nickel and lead free?
Yes, all of our products are nickel and lead free.
What is The Karat Patch?
The Karat Patch is the original Seasons Jewelry! When Bonnie Bell started Seasons Jewelry many years ago, it began as The Karat Patch. Over the years, it has evolved into Seasons Jewelry Retail (and Seasons Jewelry - our wholesale entity). Our business name is The Karat Patch DBA Seasons Jewelry Retail - so you may see "The Karat Patch" on your bank statement when you place on order here on our retail site.
Interested in Wholesale with us?
We have a wonderful sister site that handles our wholesale side. Visit Seasons Jewelry - Wholesale for all your wholesale needs!